Complaints Procedure

It is our aim to always have satisfied patients, to meet your expectations of care and service and to resolve any complaints as efficiently, effectively and politely as possible. We take complaints very seriously, investigating them in a full and fair way and take great care to protect your confidentiality. We learn from complaints to improve our care and service. We will never discriminate against patients who have made a complaint and we will be happy to answer any questions you may have about this procedure.

If you are not entirely satisfied with any aspect of our care or service, please let us know as soon as possible to allow us to address your concerns promptly. Please contact the complaints manager at the practice who can advise about the procedure.

If your complaint was about your dental treatment and you are not satisfied with the result of our investigation, you can take up the matter with a relevant external organisation.

For complaints about NHS Treatment: The Parliamentary Health Ombudsman (England): by calling 0345015 4033 or visiting www.ombudsman.org.uk

For complaints about private Treatment: Dental Complaints Service, 37 Wimpole Street, London W1G8DQ or 020 8253 0800 or online at https://contactus.gdc-uk.org/dcs/Complaint/PrivatePatients